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Child Name Servers are Name Servers which are registered with the Registry under your domain name. You have to register Name servers with the
Registry, before you can use them as Name Servers for registering other domain names. Child Name Servers can be registered only by the owner of the domain name
under which they are registered.

Example:

A Child Name Server ns2.xyz.com can only be registered by the Owner of xyz.com.

Registering and Managing Child Name Servers

1. Login to your Control Panel, search for the domain name and proceed to the Order Information
   view. See details

   About Lock / Suspension 

   Note

   • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

   • For Resellers: If the domain name is Locked by you, you may proceed without
     Unlocking it.

   • For Resellers: If the domain name is Locked by , you need
     to get it Unlocked first. Contact our Support Team at .

   • For Resellers: If the domain name is Suspended by either you or , it needs
     to be first Unsuspended, before you can proceed.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

2. Click the Child Name Servers link.

   

   Here, you may:

   Add a Child Name Server ^{(Anchor: add)}

   Enter the Host Name of the Child Name Server you wish to add in the Host Name box, mention its IP Address (IPv4 or IPv6) and
   click the Save button.

   Examples:

   • For yourdomainname.com, you may use the Host Name as ns1.yourdomainname.com and an IPv4 IP Address as 111.222.333.444.

   • yourdomainname.biz could have the Host Name as dns1.yourdomainname.biz and an IPv6 IP Address as 2001:0db8:0:0:0:0:1428:57ab.

   Note

   Registering a Child Name Server as mentioned above is just the first step. The Child Name Server is required to be registered at the Registry to only serve as a
   non-authoritative Record should your Child Name Server not be resolvable in some extreme condition.

   This Name Server would start working only after you have added either an Address (A) Record for IPv4 or AAAA Record for IPv6 or Canonical
   (CNAME) Record for this Name Server within the Zone for the domain name (of this Child Name Server) in your own DNS Server, thus binding the NS to the IP Address.

   Examples:

   • If you are running your own DNS Servers, then you would need to add a Zone for the domain name yourdomainname.com and create an A Record like:

     ns1.yourdomainname.com. 38400 IN A 111.222.333.444

     Similarly, you may add an AAAA Record as

     ns1.yourdomainname.com. 38400 IN AAAA 2001:0db8:0:0:0:0:1428:57ab

   • If you wish to simply point your Name Servers to other Name Servers, then you may do so by either:

     1. you may either add a CNAME Record to your Service Provider's Name Server, after enabling Managed DNS service through them:

        ns1.yourdomainname.com. 38400 IN CNAME ns1.serviceprovider.com

        or

     2. you may add an A or AAAA Record to your Service Provider's Name Server IP Address (depending upon whether your Service Provider has an IPv4 or IPv6), after enabling
        Managed DNS service through them:

        ns1.yourdomainname.com. 38400 IN A 777.888.999.000

        or

        ns1.yourdomainname.com. 38400 IN AAAA 2001:0db8:0:0:0:0:1428:57ab

   Additional Information

   Creating DNS Records through 's DNS Service

   Errors and Domain Name Extension Specific Conditions 

   Note

   • Generally, a domain name may have any number of Child Name Servers associated with it.

   • You will encounter the below error message in case an invalid or reserved IP Address is used:

     Attention

     Object does not exist

     Additional Information

     IPv4 Address Space

     IPv6 Address Space

   • An IPv6 Address may be entered in either of the following formats:

     • 2001:0db8:0000:0000:0000:0000:20.40.87.171

     • 2001:0db8:0000:0000:0000:0000:1428:57ab

     • 2001:0db8:0000:0000:0000::1428:57ab

     • 2001:0db8:0:0:0:0:1428:57ab

     • 2001:0db8:0:0::1428:57ab

     • 2001:0db8::1428:57ab

     • 2001:db8::1428:57ab

   • IPv6 Addresses are not supported for some TLDs:

     • .CA

     • .CO

     • .DE

     • .ES

     • .NZ

     • .RU

     • .WS

   • Generally, each Child Name Server may have upto 13 unique IP Addresses associated with it.

   • For .AT domain names, each Child Name Server may only have a single IP Address associated with it.

   • In case of .CA domain names, each Child Name Server can have only a single IP Address associated with it.

     Multiple Child Name Servers can be associated with the same IP Address. However, such Child Name Servers cannot be used together as Name Servers for a .CA domain name.

     Example:

     • You can create Child Name Servers as ns1.yourdomain.ca and ns2.yourdomain.ca and associate them with the same IP Address. However, you cannot use ns1.yourdomain.ca and ns2.yourdomain.ca together as Name Servers for yourdomain.ca.

     • You can create Child Name Servers as ns1.yourdomain.ca and ns2.yourdomain.ca and associate them with the same IP Address. However, you cannot use ns1.yourdomain.ca and ns2.yourdomain.ca together as Name Servers for yourotherdomain.ca.

   • In case of a .CN domain name ^{(Anchor: cnrules)}, an IP Address can be associated with only one Child Name Server. However,
     each Child Name Server can have multiple such IP Addresses associated with it.

     If a particular IP Address is already associated with any other .CN domain name's Child Name Server registered through any Registrar, then it can not
     be used with any other Child Name Server under any other .CN domain name.

     Examples:

     • You may Register a Child Name Server with the Host Name ns1 for yourdomainname.com.cn and associate 66.11.11.11 with it. This Child Name Server
       would be created only if the IP Address 66.11.11.11 is not already associated with any other .CN domain name's Child Name Server registered through any Registrar.

     • In this manner, you may add unlimited Child Name Servers under this domain name but none of these can now be registered with 66.11.11.11 (since it is already used).

     • You may again Register a Child Name Server with the same Host Name ns1 for yourdomainname.com.cn and associate another IP Address 66.22.22.22 with it. This Child Name Server
       would be created only if the IP Address 66.22.22.22 is not already associated with any other .CN domain name's Child Name Server registered through any Registrar.

   • For .COM.DE ^{(Anchor: comderules)} domain names, each Child Name Server may only have a single IPv4 and/or a single IPv6 IP Address associated with it.

   • Each .DE domain name ^{(Anchor: derules)} needs to have at least 2 Name Servers
     and can have upto 13 Name Servers. The limitation of supporting a maximum of 13 Name Servers is common for both Child Name Servers and Name Servers.

     Examples:

     • If you add 4 Name Servers for your .DE domain name, then you may now add only upto 9 Child Name Servers or Name Servers.

     • If you add 2 Name Servers and 2 Child Name Servers for your .DE domain name, then you may now add only upto 9 Child Name Servers or Name Servers.

     To add a Child Name Server for your .DE domain name, you need to follow the below mentioned process:

     1. In the Zone of your .DE domain name, add an Address (A) Record for the first Child Name Server that you plan to submit for your
        .DE domain name.

        Example:

        ns1.myname.de 38400 IN A 111.222.333.444

        Additional Information

        How to Manage Address Records with
        ?

     2. In the Zone of your .DE domain name, add a NS Record for the above Child Name Server.

        Example: In the Zone of myname.de, add a NS Record for ns1.myname.de.

        myname.de 38400 IN NS ns1.myname.de

        Additional Information

        How to Manage NS Records with
        ?

     3. Create a Zone for your .DE domain name on the above Child Name Server. Add the Child Name Server as a Name Server (NS) Record in this Zone as well as Zone created for your .DE domain name
        on the existing Name Servers. This is required because every Child Name Server that you create/add under a .DE domain name is automatically associated with that .DE domain name as a Name Server.

        Example:

        myname.de 38400 IN NS ns1.myname.de

     4. Once the above A and NS Records start resolving, add this Child Name Server to your .DE domain name.

        Additional Information

        Registering and Managing Child Name Servers

     5. Repeat the above steps for any number of Child Name Servers that you wish to add.

        Note

        You must add one Child Name Server at a time. Otherwise, an error will be encountered.

        Example: In order to create a Child Name Server ns1.myname.de, you need to:

        1. add an A Record for ns1.myname.de,

        2. add a NS Record for ns1.myname.de,

        3. create a Zone for myname.de on ns1.myname.de and add ns1.myname.de as a NS Record in this Zone as well as the Zone created for myname.de on the existing Name Servers for myname.de, and

        4. add the Child Name Server ns1.myname.de at the .DE Registry.

        Once the Child Name Server ns1.myname.de is thus created, you need to repeat the above 4 steps for ns2.myname.de and so on.

     In case of .DE domain names, all Child Name Servers that you create/add are automatically associated with that .DE domain name as a Name Server. Due to this limitation,
     you will only be able to add upto 13 Child Name Servers for .DE domain names.

     The maximum number of Name Servers that can be associated with any .DE domain name is 13. If you have already added other Name Servers (not Child Name Servers of this .DE
     domain name), then the number of Child Name Servers that you may create would reduce by that many.

     Additional Information

     Changing Name Servers of a Domain Name

     Examples:

     • yourdomainname.de

       Child Name Servers created: ns1.yourdomainname.de and ns2.yourdomainname.de

       These Child Name Servers get automatically added as Name Servers as well for this domain name: ns1.yourdomainname.de and ns2.yourdomainname.de

     • yourotherdomainname.de

       Name Servers used: ns1.hostingprovider.com, ns2.hostingprovider.com

       Child Name Servers created: ns1.yourotherdomainname.de, ns2.yourotherdomainname.de

       These Child Name Servers get automatically added as Name Servers for this domain name: ns1.yourotherdomainname.de, ns2.yourotherdomainname.de

       So in all 4 Name Servers will be associated with yourotherdomainname.de: ns1.hostingprovider.com, ns2.hostingprovider.com, ns1.yourotherdomainname.de,
       ns2.yourotherdomainname.de

       This means that now for the domain name yourotherdomainname.de, you may only add upto 5 other Child Name Servers or Name Servers since every time you create a Child Name Server,
       it gets automatically associated with the .DE domain name as a Name Server.

     The IPv4 Address associated with each Child Name Server of a .DE domain name needs to be unique.

     .DE domain names do not support IPv6 Addresses.

     Additional Information

     .DE Name Servers and Child Name Servers related Rules

   • In case of .ES domain names ^{(Anchor: esrules)}, you may associate only a single
     IPv4 Address per Child Name Server.

   • In case of .EU domain names ^{(Anchor: eurules)}, all Child Name Servers that you create/add,
     are automatically associated with that .EU domain name as a Name Server. Due to this limitation,
     you will only be able to add upto 9 Child Name Servers for .EU domain names.

     The maximum number of Name Servers that can be associated with any .EU domain name is 9. If you have already added other Name Servers (not Child Name Servers of this .EU
     domain name), then the number of Child Name Servers that you may create would reduce by that many.

     Additional Information

     Changing Name Servers of a Domain Name

     Examples:

     • yourdomainname.eu

       Child Name Servers created: ns1.yourdomainname.eu and ns2.yourdomainname.eu

       These Child Name Servers get automatically added as Name Servers as well for this domain name: ns1.yourdomainname.eu and ns2.yourdomainname.eu

     • yourotherdomainname.eu

       Name Servers used: ns1.hostingprovider.com, ns2.hostingprovider.com

       Child Name Servers created: ns1.yourotherdomainname.eu, ns2.yourotherdomainname.eu

       These Child Name Servers get automatically added as Name Servers for this domain name: ns1.yourotherdomainname.eu, ns2.yourotherdomainname.eu

       So in all 4 Name Servers will be associated with yourotherdomainname.eu: ns1.hostingprovider.com, ns2.hostingprovider.com, ns1.yourotherdomainname.eu,
       ns2.yourotherdomainname.eu

       This means that now for the domain name yourotherdomainname.eu, you may only add upto 5 other Child Name Servers or Name Servers since every time you create a Child Name Server,
       it gets automatically associated with the .EU domain name as a Name Server.

     Apart from the above, in case of .EU domain names, each Child Name Server may have upto 9 unique IP Addresses associated with it.

     Example:

     You can Register a Child Name Server with the Host Name ns1 for yourdomainname.eu and associate upto 9 unique IP Addresses with this Host Name.

   • For .IN.NET ^{(Anchor: innetrules)} domain names, each Child Name Server may only
     have a single unique IP Address associated with it.

   • In case of .NL domain names ^{(Anchor: nlrules)}, you may associate upto 10
     IP Addresses per Child Name Server.

     The same IP Addess cannot be associated with multiple Child Name Servers.

   • The total number of Name Servers and Child Name Servers taken together should not exceed 10 in case of
     .NZ domain names ^{(Anchor: nzrules)}.

     Examples:

     • Consider a domain name yourdomain.co.nz with Name Servers as ns1.yourdomain.com and ns2.yourdomain.com. The total number of additional Name Servers that can be added under
       yourdomain.co.nz alongwith any Child Name Servers that can be created under yourdomain.co.nz will be 8.

     • On a similar note, a domain name yourdomain.co.nz is using its own Child Name Servers ns1.yourdomain.co.nz and ns2.yourdomain.co.nz as its Name Servers as well.
       Here, the total number of additional Name Servers that can be added under yourdomain.co.nz, taken together with any new Child Name Servers created under
       yourdomain.co.nz will be 6.

     Moreover, each Child Name Server under a .NZ domain name can have only 1 IPv4 Address associated with it.

     Example:

     You may Register a Child Name Server with the Host Name ns1 for yourdomainname.co.nz and associate only a single IP Address of the form 66.11.11.11
     with it.

   • For .PW domain names, each Child Name Server may only have a single unique IP Address associated with it.

   • In case of .RU domain names ^{(Anchor: rurules)}, all Child Name Servers that you create/add,
     are automatically associated with that .RU domain name as a Name Server. Due to this limitation,
     you will only be able to add upto 13 Child Name Servers for .RU domain names.

     The maximum number of Name Servers that can be associated with any .RU domain name is 13. If you have already added other Name Servers (not Child Name Servers of this .RU
     domain name), then the number of Child Name Servers that you may create would reduce by that many.

     Additional Information

     Changing Name Servers of a Domain Name

     Examples:

     • yourdomainname.ru

       Child Name Servers created: ns1.yourdomainname.ru and ns2.yourdomainname.ru

       These Child Name Servers get automatically added as Name Servers as well for this domain name: ns1.yourdomainname.ru and ns2.yourdomainname.ru

     • yourotherdomainname.ru

       Name Servers used: ns1.hostingprovider.com, ns2.hostingprovider.com

       Child Name Servers created: ns1.yourotherdomainname.ru, ns2.yourotherdomainname.ru

       These Child Name Servers get automatically added as Name Servers for this domain name: ns1.yourotherdomainname.ru, ns2.yourotherdomainname.ru

       So in all 4 Name Servers will be associated with yourotherdomainname.ru: ns1.hostingprovider.com, ns2.hostingprovider.com, ns1.yourotherdomainname.ru,
       ns2.yourotherdomainname.ru

       This means that now for the domain name yourotherdomainname.ru, you may only add upto 5 other Child Name Servers or Name Servers since every time you create a Child Name Server,
       it gets automatically associated with the .RU domain name as a Name Server.

   • In case of .SX domain names ^{(Anchor: eurules)}, all Child Name Servers that you create/add,
     are automatically associated with that .SX domain name as a Name Server. Due to this limitation,
     you will only be able to add upto 10 Child Name Servers for .SX domain names.

     The maximum number of Name Servers that can be associated with any .SX domain name is 10. If you have already added other Name Servers (not Child Name Servers of this .SX
     domain name), then the number of Child Name Servers that you may create would reduce by that many.

     Additional Information

     Changing Name Servers of a Domain Name

     Examples:

     • yourdomainname.sx

       Child Name Servers created: ns1.yourdomainname.sx and ns2.yourdomainname.sx

       These Child Name Servers get automatically added as Name Servers as well for this domain name: ns1.yourdomainname.sx and ns2.yourdomainname.sx

     • yourotherdomainname.sx

       Name Servers used: ns1.hostingprovider.com, ns2.hostingprovider.com

       Child Name Servers created: ns1.yourotherdomainname.sx, ns2.yourotherdomainname.sx

       These Child Name Servers get automatically added as Name Servers for this domain name: ns1.yourotherdomainname.sx, ns2.yourotherdomainname.sx

       So in all 4 Name Servers will be associated with yourotherdomainname.sx: ns1.hostingprovider.com, ns2.hostingprovider.com, ns1.yourotherdomainname.sx,
       ns2.yourotherdomainname.sx

       This means that now for the domain name yourotherdomainname.sx, you may only add upto 6 other Child Name Servers or Name Servers since every time you create a Child Name Server,
       it gets automatically associated with the .SX domain name as a Name Server.

     Apart from the above, in case of .SX domain names, each Child Name Server may have upto 10 IP Addresses associated with it.

     Example:

     You can Register a Child Name Server with the Host Name ns1 for yourdomainname.sx and associate upto 10 IP Addresses with this Host Name.

   • Child Name Servers can not be created under a .TEL domain name ^{(Anchor: telrules)},
     due to restrictions placed by the Registry.

   • In case of .UK domain names ^{(Anchor: ukrules)}, each Child Name Server can have only a single unique IP Address associated with it.

     Example:

     You can Register a Child Name Server with the Host Name ns1 for yourdomainname.co.uk and associate only a single unique IP Address with this Host Name.

   • For CentralNic ^{(Anchor: crules)} domains, each Child Name Server may only have a single IPv4 and/or a single IPv6 IP Address associated with it.

     Additional Information

     Identifying CentralNic Domains

   Modify a Child Name Server ^{(Anchor: modify)}

   .AU Specific Condition 

   Note

   .AU domain names do not support modification of a Child Name Server. You need to instead delete the existing Child Name Server and add
   another.

   Additional Information

   Instructions for Deleting a Child Name Server

   Instructions for Adding a Child Name Server

   • Modifying the Hostname: Make the modifications in the Host Name textbox and click the Save
     button.

     Domain Name Extension Specific Conditions 

     Note

     • Modification of the Hostname of a Child Name Server under a .ES domain name is not allowed.

     • Modification of the Hostname of a Child Name Server under a .NL domain name is not allowed.

     • If you modify the Hostname of a Child Name Server under a .NZ domain name, you need to manually make necessary modification to the domain name(s) using the original
       Child Name Server.

       Example

       Consider a domain name yourdomain.co.nz with a Child Name Sever as ns1.yourdomain.co.nz, which is being used as a Name Server for yourdomain.co.nz. If you modify the Hostname for
       ns1.yourdomain.co.nz from ns1 to ns2, you need to manually modify the Name Server for yourdomain.co.nz from ns1.yourdomain.co.nz to ns2.yourdomain.co.nz.

   • Modifying the IP Address: Make the modifications in the IP Address textbox and click the Save
     button.

     Errors, IPv6 Format and IPv6 Support 

     Note

     You will encounter the below error message in case an invalid or reserved IP Address is used:

     Attention

     Object does not exist

     Additional Information

     IPv4 Address Space

     IPv6 Address Space

     • An IPv6 Address may be entered in either of the following formats:

       • 2001:0db8:0000:0000:0000:0000:20.40.87.171

       • 2001:0db8:0000:0000:0000:0000:1428:57ab

       • 2001:0db8:0000:0000:0000::1428:57ab

       • 2001:0db8:0:0:0:0:1428:57ab

       • 2001:0db8:0:0::1428:57ab

       • 2001:0db8::1428:57ab

       • 2001:db8::1428:57ab

     • IPv6 Addresses are not supported for some TLDs

       • .CA

       • .CO

       • .DE

       • .ES

       • .NZ

       • .RU

       • .WS

   Delete a Child Name Server ^{(Anchor: delete)}

   Click the Delete link to delete individual Child Name Servers.

   Errors and Restrictions 

   Note

   • You will encounter the below error message while deleting a Child Name Server if this is being used by another domain name of the same extension as a Name Server:

     Attention

     Object association prohibits operation

     Example:

     If the Child Name Server ns1.yourdomainname.com is being used by xyz.com as its Name Server, then you will not be able to delete ns1.yourdomainname.com until xyz.com modifies its
     Name Server (to some other Name Server).

     You will need to modify the Name Servers of all domain names using the Child Name Server as their authoritative Name Server and try attempt the Child Name Server deletion.

     However, if xyz.info was using ns1.yourdomainname.com as its Name Server, then you would not face any issue while deleting your Child Name Server: ns1.yourdomainname.com.

   • Deletion of a Child Name Server under a .ES domain name is not allowed.

   • Deletion of a Child Name Server under a .UK domain name is not allowed.

Error due to Lock / Suspension / Outbound Transfer 

Domain Theft Protection ^{(Anchor: theft)} feature helps ensure that your domain name
remains safe from illegal domain name transfers. Enabling Theft Protection on your domain name will result in a Transfer (Away) Request for this domain name to another Registrar to fail at the Registry itself.

Exceptions 

For Customers

To Enable/Disable Theft Protection for a domain name:

1. Login to your Customer Control Panel, search for the domain name and proceed to the Order Information
   view. See details

2. Click the Theft Protection link.

   • To Enable Theft Protection: select the Enable button.

   • To Disable Theft Protection: select the Disable button.

3. Click the Update Theft Protection Status button.

Error 

For Resellers

To Enable/Disable Theft Protection

Follow the steps below to enable/disable Theft Protection for a domain name:

1. Login to your Reseller Control Panel, search for the domain name and proceed to the Order Information
   view. See details

2. Click the Theft Protection link.

   • To Enable Theft Protection: select the Enable button.

   • To Disable Theft Protection: select the Disable button.

3. Click the Update Theft Protection Status button.

Conditions 

Error 

Locking/Unlocking a Domain Name ^{(Anchor: lock-unlock)}

Apart from enabling Theft protection for a domain name, you may also place a Lock on it. Applying a Lock on any domain name, has the following effects:

• When you place a Lock on a domain name, all actions available for domain names may still be performed by only you or
  .

  Types of Actions possible from the Order Information view:

  • Modifying Contact Details,

  • Modifying Name Servers,

  • Registering and managing Child Name Servers,

  • Enabling / disabling Theft Protection,

  • Suspending / Unsuspending a domain name,

  • Moving / Pushing / Transferring a domain name internally to another Customer Account, etc.

• A Transfer (Away) Request for this domain name to another Registrar will fail at the Registry itself and
  will not be
  allowed (also supported by Theft Protection.)

  Note

  Locking domain names in the following TLDs would not prevent Transferring it:

  • .AU

  • .RU

It is advised that you Lock a domain name only in case of some payment-related issue with your Customer or if the domain name is for your own use. In all other cases
enabling Theft Protection would suffice.

Exceptions 

To Lock/Unlock a Domain Name

1. Login to your Reseller Control Panel, search for the domain name and proceed to the Order Information
   view. See details

2. Click the Lock / Suspend link.

3. On the following page:

   • To Lock the domain name: select the Lock radio button, enter the reason for Locking and click the Update button.

   • To Unlock the domain name: select the No Restriction radio button and click the Update button.

Order Suspension is a useful feature available to Resellers of . Typically, you may need to Suspend domain names in
response to abuse complaints or when you haven't received payment towards domain name registration/renewal/transfer services, etc..

Caveats 

To Suspend / Unsuspend a Domain Name

1. Login to your Control Panel, search for the domain name you wish to Suspend/Unsuspend and proceed to the Order Details
   view. See details

2. Here,

   • To Suspend the Domain Name:

     1. Click the Lock / Suspend link.

     2. Select the Suspend radio button, enter the reason for Suspension and click the Update button.

        Note

        The reason for Suspension would be visible to your immediate Sub-Reseller/Customer (depending upon whether the domain name belongs to your Sub-Reseller's Customer
        or your immediate Customer) in the Order Details view of the domain name, from within their Control Panel.

   • To Unsuspend the Domain Name:

     1. Click the Unsuspend Order button.

     2. select the No Restriction radio button and click the Update button.

Using the Bulk Transfer interface in your Control Panel, you may place a transfer request for multiple domain names simultaneously.

Requirements and Exceptions 

Instructions for Customers

1. Login to your Customer Control Panel. See details

2. In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Transfer.

3. Enter values in their respective fields as explained below and proceed:

   • Domain Information: Enter each domain name on a separate line. Mention their respective
     Transfer Secret/Authorization Code on the same line as the domain name, separated with a comma.

     

     
     Caveats 

     Note

     In case of .CC, .TV domain names, you may provide a Transfer Secret/Authorization Code if the domain name has a Transfer Secret/Authorization Code set at the Current Registrar.
     Otherwise, you can simply mention the domain name.

     sends independent Transfer Request E-mails to the
     Registrant Contacts of all the domain names (except for .CA domain names), to confirm each of the Transfers. Alternatively, if all the domain
     names are owned by the same Registrant, you may choose to send the Transfer FAX in a single letter, authorizing the Transfer for all the names.

   • Contact Information: Select the appropriate Registrant, Administrative,
     Technical and Billing Contacts from the drop-down lists.

     Contacts Archival 

     Note

     Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during bulk domain name transfer.

     Additional Information

     Default Contacts

   • Product Agreement(s): It is compulsory for you to agree to the associated Product Agreement(s) by selecting the
     check-box.

4. If you have sufficient funds in your Debit Account Balance, you will receive a confirmation for the same via an e-mail from
   that the Transfer has begun and the requisite Amount to process the Order will be Locked until the action is completed.

   Note

   You can check funds locked for various actions from My Billing -> Locked Funds.

   If you do not have sufficient funds with , you can pay for the Invoice(s) separately. Upon payment, your Funds will be Locked
   until the Transfer completes.

   Additional Information

   Paying for an Invoice

Instructions for Resellers

1. Login to your Reseller Control Panel. See details

2. In the Menu, go to Products -> Bulk Tools and then click Bulk Transfer.

3. Enter the Email Address of the Customer under whom you wish to Transfer the domain names.

4. Enter values in their respective fields as explained below and proceed:

   • Domain Information: Enter each domain name on a separate line. Mention their respective
     Transfer Secret/Authorization Code on the same line as the domain name, separated with a comma.

     

     
     Caveats 

     Note

     In case of .CC, .TV domain names, you may provide a Transfer Secret/Authorization Code if the domain name has a Transfer Secret/Authorization Code set at the Current Registrar.
     Otherwise, you can simply mention the domain name.

     sends independent Transfer Request E-mails to the
     Registrant Contacts of all the domain names (except for .CA domain names), to confirm each of the Transfers. Alternatively, if all the domain
     names are owned by the same Registrant, you may choose to send the Transfer FAX in a single letter, authorizing the Transfer for all the names.

   • Contact Information: Select the appropriate Registrant, Administrative,
     Technical and Billing Contacts from the drop-down lists.

     Contacts Archival 

     Note

     Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during bulk domain name transfer.

     Additional Information

     Default Contacts

   • Product Agreement(s): It is compulsory for you to agree to the associated Product Agreement(s) by selecting the
     check-box.

5. Decide how you wish to Pay for the Transfer of the Orders by selecting one of the Payment Options mentioned below and then click the Continue button to execute the same:

   • Option 1: Transfer the Orders and the Invoices will be kept Pending for the Customer. This way, the Customer can pay for the Invoices later.

   • Option 2: Transfer the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer's Debit Account for the Cost of the Transfer.
     If there are insufficient funds in the Customer's Debit Account balance, then the system would transfer as many Orders as possible.

   • Option 3: Transfer the Orders without raising any Invoices for the Customer.

6. Upon placing a Bulk Transfer request, the system will display you a confirmation message and both yours and your Customer's Funds will be Locked.

   Additional Information

   Information about Locked Funds

   will also send you an E-mail once these domain names Transfer has begun.

Bulk Actions Limit and Domain (Transfer) Secret Change 

You may delete a registered domain name from your Control Panel within the Money Back Grace Period. Money Back Grace Period
^{(Anchor: mgb)} is the number of days after domain name registration, during which you may delete a domain name to receive a refund.

Refund and Effect of Deletion on Other Services 

Money Back Grace Period of various TLDs ^{(Anchor: mperiod)}

Exceptions 

To Delete a Domain Name within the Money Back Grace Period from your Control Panel ^{(Anchor: delete)}

1. Login to your Control Panel, search for the domain name that you wish to delete and proceed to the Order Details
   view. See details

   About Lock / Suspension 

   Note

   • If the domain name is Locked by , it needs to be first Unlocked
     by , before you can proceed further.

   • If the domain name is Locked by you, the domain name can be deleted even without unlocking it.

   • If the domain name is Suspended by , it needs to be first Unsuspended, before you can proceed further.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

2. Click the Delete Order link.

3. On the next page, confirm the Deletion by clicking the Delete Order button. The domain name would be immediately deleted.

Error 

Using the Bulk Modify interface, you can modify the Contact Details of your domain names in bulk.

About Exceptions and Lock / Suspension 

To Modify Contacts in Bulk

1. Login to your Control Panel. See details

2. In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Modify.

3. Enter the domain names whose Contact information you wish to modify, in the Domain Name field or search for the domain names using the Search form provided on the page.

   Note

   The Seach tool will populate the Domain Name field with the domains names which meet the search criteria.

4. Click the Continue button.

5. Here, you may choose to modify the Contact Details by clicking the Use Another Contact link besides the Contact you want to modify.

   This will open a page listing all the Contacts you have added so far. Details of a particular Contact can be viewed by clicking the View Details link corresponding to that Contact.
   This will open the Contact Details view.

   Click the Contact Id or Email Address link to select the Contact for your domain name. The Contact can also be selected by clicking the
   Use This Contact button in the Contact Details view.

   Contact Archival 

   Note

   Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during bulk domain name modification.

   Additional Information

   Default Contacts

   You can also add a new Contact by clicking the Add New link in the Contacts list page and then submitting the details.

   Contact Selection 

   Note

   If you chose another Contact for the Registrant, you may choose to use the same Contact as the Technical, Billing and Admininstrative Contacts as well, by selecting
   the Yes radio button besides Use the Registrant Contact information for Technical, Billing and Admin Contacts.

6. Click the Submit button.

Tracking your Bulk Contacts Modification Action

You can track the status of your Bulk Contacts Modification Action from the Running Bulk Actions page.

Bulk Actions Limit 

As a Reseller, you may use the Bulk Lock / Unlock tool to Lock / Unlock multiple domain names belonging to your Customers and / or Sub-Resellers. Typically, you may need to Lock domain names in response to Compliance / Chargeback / Transaction verification cases or when you have not received payment towards a domain name Registration, Renewal, Transfer, etc.

Features of Domain Name Lock

• When you place a Lock on a domain name, all actions available for domain names may still be performed by only you or
  , while the Lock is still in place.

  Types of Actions possible from the Order Details view:

  • Modifying Contact Details,

  • Modifying Name Servers,

  • Registering and managing Child Name Servers,

  • Enabling / disabling Theft Protection,

  • Suspending / Unsuspending a domain name,

  • Moving / Pushing / Transferring a domain name internally to another Customer Account, etc.

• A Transfer [Away] Request for this domain name to another Registrar will fail at the Registry itself and will not be
  allowed

  Note

  Locking domain names in the following TLDs would not prevent Transferring it:

  • .AU

  • .RU

• A domain name Locked by you, can only be Unlocked by you or .

• You will not be able to Unlock a domain name locked by .

• A Customer can not Unlock a domain name under any circumstance.

Exceptions 

To Lock / Unlock Domain Names in Bulk

1. Login to your Reseller Control Panel. See details

2. Here, you have two options:

   • Select domain names from a list:

     • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

       Searching domain names 

       Note

       You may choose to search for specific domain names to Lock / Unlock, by selecting one or more of the following parameters and clicking the Search button:

       • Belonging to: You may choose to view Orders associated with a domain name or belonging to a Customer or a Sub-Reseller. Choose the appropriate option from the drop-down menu and mention either the domain name / Order ID or the Customer Username / ID or the Sub-Reseller Username / ID.

       • For Product: Select Domain Registration from the drop-down menu.

       • With Status: Select the status as Active.

       • Expiry: You may choose to list domain names based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

       • Set to Auto-Renew: You may choose to list domain names for which Auto-Renewal is enabled.

         Additional Information

         Auto-Renewal

       • Purchased between: You may choose to list domain names based on their purchase date. Select the Start Date and End Date to search within this date range.

       • Include Sub-Reseller's results: You may include in the list all domain names belonging to your Sub-Resellers, by selecting this check box.

     • Select the domain names you wish to Lock / Unlock and then click the / button.

     Note

     • You may also provide a list of domain names / Order IDs / Customer IDs / Reseller IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

     • In order to Lock / Unlock more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

   • Enter a list of domain names:

     • In the Menu, point to Products -> Bulk Tools and then click Bulk Lock/Unlock.

     • Enter a list of Domain Names, Order IDs, Customer IDs or Reseller IDs. You can mention upto 1000 Domain Names, Order IDs, Customer IDs or Reseller IDs on separate lines.

       Selecting Customer IDs or Reseller IDs allows you to Lock / Unlock all domain names under the specified Customer(s) / Sub-Reseller(s).

     • Click the / button.

3. You would be displayed a Bulk Lock / Unlock Summary view, alongwith the total number of Orders in the Bulk Lock / Unlock Action.

   Note

   Invalid Orders or Orders not found under your Account will be segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Lock / Unlock Summary page.

   Invalid Orders include:

   • Suspended Orders

   • Orders of TLDs (extensions) for which Lock is not supported

   • Orders under Redemption Period

   • Inactive Orders

   • Locked Orders included in the Lock list or Unlocked Orders included in the Unlock list

   • Orders of Product types other than Domain Registration

4. While placing a Bulk Lock Action, select the exact Reason For Locking as:

   • Compliance Case: In case of a Customer under your Sub-Reseller requesting a Control Panel directly under you. You may Lock the domain name(s) with this reason, while your discussion with the Sub-Reseller is underway.

   • Non-payment: In case you have not received payment towards a domain name Registration, Renewal, Transfer, etc.

   • UDRP/INDRP (Arbitration case): In case of an ongoing trademark-based domain name dispute

   • Customer/Reseller account compromised: In case of unauthorized access of a Customer / Sub-Reseller Account under you. You may Lock the domain name(s) with this reason, while you are investigating the case.

   • Chargeback: In case you have received a chargeback against an online payment made towards a domain name Registration, Renewal, Transfer, etc.

   • Pending Transaction verification: In case you are verifying the details of an online payment made towards a domain name Registration, Renewal, Transfer, etc.

   • Transfer dispute: In case of an ongoing inter-Registrar domain name transfer dispute

   • Legal case: In case of a complaint from a law enforcement agency or a court order

   • Other: Select this option if you wish to provide your own reason for Locking

   The reason will visible to only your immediate Customer / Sub-Reseller from within their Control Panel, in the Lock Action details page.

   Additional Information

   Viewing the entire Action History of a domain name

   Select the Remove lock by Sub-Resellers checkbox if while Unlocking domain names, you also wish to remove any/all Lock(s) placed by your Sub-Resellers on these domain names.

5. Click the Lock / Unlock button to place a Bulk Lock / Unlock Action.

Tracking your Bulk Lock / Unlock Action

• You can track the status of your Bulk Lock / Unlock Action from the Running Bulk Actions page.

  Additional Information

  Listing all Bulk Actions that are currently running in your Account

• You will receive a detailed report of your Bulk Lock / Unlock action once the process completes.

Bulk Actions Limit 

Apart from individually renewing domain names, you may glimpse all expiring domain names and Renew the same in bulk from within your Control Panel.

• If an Order is Suspended, you will have to first get it Unsuspended before proceeding further. Contact our Support Team at to have the Order Unsuspended.

• For Resellers: If an Order is Suspended by either you or , it needs
  to be first Unsuspended, before you may proceed.

• If a Domain Registration Order is Locked, you may still Renew it.

Renewing Orders Individually 

Product and Domain Name Extension Specific Conditions 

Instructions for Customers

1. Login to your Customer Control Panel. See details

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Manage Orders and then click List/Search Orders. This would list all Orders under your Customer account.

       Searching Orders 

       Note

       You may choose to search for specific Orders to renew, by selecting one or more of the following parameters and clicking the Search button:

       • Name / Order ID: You may choose to view Orders associated with a domain name. Mention the domain name / Order ID here.

       • For Product: Select the desired Product from the drop-down menu.

         Note

         In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

         In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

         Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

       • With Status: Select the status as Active.

       • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

       • Set to Auto-Renew: You may choose to list Orders for which Auto-Renewal is enabled.

         Additional Information

         Auto-Renewal

       • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

       Note

       You may quickly list Orders by selecting any of the below mentioned Auto Filters:

       • List all Orders: This will list all Orders.

       • Orders Expiring in next 30 days: This will list all Orders expiring in the next 30 days.

       • Expired Orders: This will list all expired Orders.

       • Orders set to Auto-Renew: This will list all Orders for which Auto-Renewal is enabled.

     • Select the Orders you wish to renew and then click the button.

     Note

     • You may also provide a list of domain names / Order IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

     • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Renew.

     • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

     • Click the button.

3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

   Note

   • Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

     Invalid Orders include:

     • Suspended Orders

     • Locked Orders

     • Orders under Redemption Period

     • Orders already renewed for maximum permissible tenure

     • Orders of Product types for which Bulk Renewal is not supported

   • This tool does not support renewal of premium domains. If a premium name is added on the bulk renewal page, the price displayed at the time of renewal may not be the actual renewal price and the action will fail. Premium domains should be renewed from the Domain Overview page by following the instructions on this page.

   Renewal Duration

   Note

   • By default, all selected Orders will be set to renew for the lowest tenure supported by that particular Order.

     Examples:

     • If you have selected multiple .COM domain names to be renewed in bulk, then each domain name would automatically be renewed for 1 year, since .COM domain names can be
       renewed for a minimum period of a year.

     • If you have selected multiple .AU domain names to be renewed in bulk, then each domain name would automatically be renewed for 2 years, since .AU domain names can be
       renewed for a minimum period of 2 years.

   • You may modify the renewal duration for one or more Orders. The system will automatically display the updated total cost of Renewal.

   • Auto-Renewal will be automatically enabled for those Orders which were previously not set to Auto-Renew. You may disable Auto-Renewal for:

     • select Order(s) by unchecking the checkbox adjacent to the Order(s),

       OR

     • all Order(s) by using the Auto-Renewal toggle.

4. Upon selecting the intended duration, click the Renew Orders button.

5. A Bulk Invoice will be raised for the Renewal of the Orders. You may choose to settle it immediately or at a later stage from the List of Pending Invoices and Debit Notes, which can be access by pointing to My Billing in the Menu and then clicking Pending Payment.

   Note

   If you do not have sufficient funds in your Account, you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these Orders.

Instructions for Resellers

1. Login to your Reseller Control Panel. See details

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

       Searching Orders 

       Note

       You may choose to search for specific Orders to renew, by selecting one or more of the following parameters and clicking the Search button:

       • Belonging to: You may choose to view Orders associated with a domain name or belonging to a Customer or a Sub-Reseller. Choose the appropriate option from the drop-down menu and mention either the domain name / Order ID or the Customer Username / ID or the Sub-Reseller Username / ID.

       • For Product: Select the desired Product from the drop-down menu.

         Note

         In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

         In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

         Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

       • With Status: Select the status as Active.

       • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

       • Set to Auto-Renew: You may choose to list Orders for which Auto-Renewal is enabled.

         Additional Information

         Auto-Renewal

       • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

       • Include Sub-Reseller's results: You may include in the list all Orders belonging to your Sub-Resellers, by selecting this check box.

       Note

       You may quickly list Orders belonging to your Customers, by selecting any of the below mentioned Auto Filters:

       • List all Orders: This will list all Orders.

       • Orders Expiring in next 30 days: This will list all Orders expiring in the next 30 days.

       • Expired Orders: This will list all expired Orders.

       • Orders set to Auto-Renew: This will list all Orders for which Auto-Renewal is enabled.

     • Select the Orders you wish to renew and then click the button.

     Note

     • You may also provide a list of domain names / Order IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

     • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Products -> Bulk Tools and then click Bulk Renew.

     • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

     • Click the button.

3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

   Note

   • Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

     Invalid Orders include:

     • Suspended Orders

     • Locked Orders

     • Orders under Redemption Period

     • Orders already renewed for maximum permissible tenure

     • Orders of Product types for which Bulk Renewal is not supported

   • This tool does not support renewal of premium domains. If a premium name is added on the bulk renewal page, the price displayed at the time of renewal may not be the actual renewal price and the action will fail. Premium domains should be renewed from the Domain Overview page by following the instructions on this page.

   Renewal Duration

   Note

   • By default, all selected Orders will be set to renew for the lowest tenure supported by that particular Order.

     Examples:

     • If you have selected multiple .COM domain names to be renewed in bulk, then each domain name would automatically be renewed for 1 year, since .COM domain names can be
       renewed for a minimum period of a year.

     • If you have selected multiple .AU domain names to be renewed in bulk, then each domain name would automatically be renewed for 2 years, since .AU domain names can be
       renewed for a minimum period of 2 years.

   • You may modify the renewal duration for one or more Orders. The system will automatically display the updated total cost of Renewal.

     Note

     If you do not have sufficient funds in your Account, the system will display your current Account balance. You need to click the Add Funds button and add sufficient funds to cover the cost of renewing these Orders as well as any transaction fees applicable.

   • Auto-Renewal will be automatically enabled for those Orders which were previously not set to Auto-Renew. You may disable Auto-Renewal for:

     • select Order(s) by unchecking the checkbox adjacent to the Order(s),

       OR

     • all Order(s) by using the Auto-Renewal toggle.

4. You need to choose one of the option as below:

   • Keep Customers' Invoice(s) pending: Through this option, you can choose to renew the Orders while keeping the Customers' Invoice(s) pending. This helps remind your Customer(s) to settle these Invoice(s).

   • Dont create Customers' Invoice(s): Select it if you wish to renew the Orders and do not want the system to generate Customers' Invoice(s). Use this option if you have already received payment for renewing these Orders.

5. Click the Renew Orders button to place a Bulk Renewal Action.

Tracking your Bulk Renewal Action

• You can track the status of your Bulk Renewal Action from the Running Bulk Actions page.

  Additional Information

  Listing all Bulk Actions that are currently running in your Account

• You may execute or cancel your Customers' Bulk Renewal actions that are pending execution, from the Running Bulk Actions page.

• You will receive a detailed report of your Bulk Renewal action once the process completes.

Bulk Actions Limit 

As a Reseller, you may use the Bulk Suspension / Unsuspension tool to Suspend / Unsuspend multiple Orders belonging to your Customers and / or Sub-Resellers. Typically, you may need to Suspend Orders in response to abuse complaints or when you have not received payment towards an Order purchase/registration, renewal, transfer, etc.

Features of Order Suspension

• Suspending a domain name would result in disruption of all services associated with a domain name such web hosting, email hosting, etc..

• The Contact Details and Name Servers of such a domain name can not be modified in this state.

• A Transfer [Away] Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed.

• Order Renewal and Deletion would not be possible.

• An (Internal) Move/Push/Transfer of this Order to another Customer Account would not be possible in this state.

• An Order Suspended by you, can only be Unsuspended by you or .

• You will not be able to Unsuspend an Order Suspended by .

• A Customer can not Unsuspend an Order under any circumstance.

Suspending / Unsuspending Orders Individually 

Exceptions 

To Suspend / Unsuspend Orders in Bulk

1. Login to your Reseller Control Panel. See details

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

       Searching Orders 

       Note

       You may choose to search for specific Orders to Suspend / Unsuspend, by selecting one or more of the following parameters and clicking the Search button:

       • Belonging to: You may choose to view Orders associated with a domain name or belonging to a Customer or a Sub-Reseller. Choose the appropriate option from the drop-down menu and mention either the domain name / Order ID or the Customer Username / ID or the Sub-Reseller Username / ID.

       • For Product: Select the desired Product from the drop-down menu.

         Note

         In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

         In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

         Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

       • With Status: Select the status as Active or Suspended. Generate a list of Active Orders to use the Bulk Suspension tool and list of Suspended Orders to use the Bulk Unsuspension tool.

       • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

       • Set to Auto-Renew: You may choose to list Orders for which Auto-Renewal is enabled.

         Additional Information

         Auto-Renewal

       • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

       • Include Sub-Reseller's results: You may include in the list all Orders belonging to your Sub-Resellers, by selecting this check box.

     • Select the Orders you wish to Suspend / Unsuspend and then click the / button.

     Note

     • You may also provide a list of domain names / Order IDs / Customer IDs / Reseller IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

     • In order to Suspend / Unsuspend more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Products -> Bulk Tools and then click Bulk Suspend/Unsuspend.

     • Enter a list of Domain Names, Order IDs, Customer IDs or Reseller IDs. You can mention upto 1000 Domain Names, Order IDs, Customer IDs or Reseller IDs on separate lines.

       Selecting Customer IDs or Reseller IDs allows you to Suspend/Unsuspend all Orders under the specified Customer(s) / Sub-Reseller(s).

     • Click the / button.

3. You would be displayed a Bulk Suspend / Unsuspend Summary view, alongwith the total number of Orders in the Bulk Suspend / Unsuspend Action.

   Note

   Invalid Orders or Orders not found under your Account will be segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Suspend / Unsuspend Summary page.

   Invalid Orders include:

   • Orders Suspended by

   • Orders Locked by

   • Orders of TLDs (extensions) for which Suspension is not supported

   • Orders under Redemption Period

   • Inactive Orders

   • Suspended Orders included in the Suspension list or Active Orders included in the Unsuspension list

4. While placing a Bulk Suspension Action, select the exact Reason For Suspension as:

   • AUP violation: In case the Order is in violation of the terms and conditions of the Acceptable Usage Policy

   • Malware: In case the Order is involved in malware distribution

   • Phishing: In case the Order is involved in phishing activity

   • Scam/Fraud: In case the Order is involved in the running of some scam or fraudulent schemes

   • Spam: In case the Order is involved in spamming activity

   • Non-payment: In case you have not received payment towards an Order purchase/registration, renewal, transfer, etc.

   • Chargeback: In case you have received a chargeback against an online payment made towards an Order purchase/registration, renewal, transfer, etc.

   • Risk Assessment: In case you are verifying the details of an online payment made towards an Order purchase/registration, renewal, transfer, etc.

   • Child Sexual Abuse Material (CSAM): Hosting, distributing or linking to CSAM or content that is harmful to minors

   • Rogue Pharmacy: In case the Order is involved in hosting of illegal, unlicensed pharmacies

   • Whois Inaccuracy: In case the Contact details of the domain name are inaccurate

   • Registered in bad faith: In case of an ongoing trademark-based domain name dispute

   • Trademark/copyright violation: In case of an ongoing trademark-based domain name dispute or use of copyrighted content

   • Court order: In case you have received a court order

   • Other: Select this option if you wish to provide your own reason for Suspension

   The reason will visible to only your immediate Customer / Sub-Reseller from within their Control Panel, in the Suspend Action details page.

   Additional Information

   Viewing the entire Action History of a domain name

   Select the Remove all suspension by Sub-resellers checkbox if while Unsuspending Orders, you also wish to remove any/all Suspension(s) placed by your Sub-Resellers on these Orders.

5. Click the Suspend / Unsuspend button to place a Bulk Suspend / Unsuspend Action.

Tracking your Bulk Suspend / Unsuspend Action

• You can track the status of your Bulk Suspend / Unsuspend Action from the Running Bulk Actions page.

  Additional Information

  Listing all Bulk Actions that are currently running in your Account

• You will receive a detailed report of your Bulk Suspend / Unsuspend action once the process completes.

Bulk Actions Limit