domorder

When you register a domain name, it is registered to you for a certain number of years i.e., until its Registration term expires. If you plan to continue using it beyond its Expiry Date, then you need to renew it.

You can renew your domain name from your Control Panel by following the below mentioned process:

1. Login to your Control Panel. See details

2. Search for the domain name and proceed to the Order Information
   view. See details

3. Click the Renew button.

   About Lock / Suspension 

   Note

   If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

   For Resellers: If the domain name is Locked by you, you may proceed without
   Unlocking it.

   For Resellers: If the domain name is Locked by , you need
   to get it Unlocked first. Contact our Support Team at .

   For Resellers: If the domain name is Suspended by either you or , it needs
   to be first Unsuspended, before you can proceed.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

4. From the Renew for drop-down box, select the numbers of years for which you wish to renew this domain name. You may renew the Privacy Protection service along with the domain name, by selecting the Include Privacy checkbox.

5. Click the Renew Domain Name button.

6. Proceed to Pay for the Renewal.

The Renewal would be affected immediately.

Caveats and Domain Name Extension Specific Conditions 

Error 

Using 's Bulk Privacy Protection feature, you can purchase or enable/disable Privacy Protection for multiple domain names simultaneously.

About Privacy Protection 

Exceptions and Other Conditions 

Instructions for Customers

How do I Purchase Privacy Protection in bulk?

1. Login to your Control Panel. See details

2. In the Menu, navigate to Manage Orders > Bulk Tools > Bulk Privacy Protection > Buy.

3. You may purchase Privacy Protection by mentioning either the relevant Order IDs or the domain names.

   Enter a list of Domain Names or Order IDs. You can mention upto 1000 Domain Names or Order IDs on separate lines.

4. Click on Submit to proceed with Bulk Privacy Purchase.

How do I Enable/Disable Privacy Protection in bulk?

1. Login to your Control Panel. See details

2. In the Menu, navigate to Manage Orders > Bulk Tools > Bulk Privacy Protection > Update.

3. You may enable/disable Privacy Protection by mentioning either the relevant Order IDs or the domain names.

   Enter a list of comma separated Domain Names or Order IDs.

4. Click on Enable Privacy Protection or Disable Privacy Protection button, as the case may be.

Instructions for Resellers

How do I Purchase Privacy Protection in bulk?

1. Login to your Control Panel. See details

2. In the Menu, navigate to Products > Bulk Tools > Bulk Privacy Protection > Buy.

3. You may purchase Privacy Protection by mentioning either the relevant Order IDs or the domain names.

   Enter a list of Domain Names or Order IDs. You can mention upto 1000 Domain Names or Order IDs on separate lines.

4. Click on Submit to proceed with Bulk Privacy Purchase.

How do I Enable/Disable Privacy Protection in bulk?

1. Login to your Control Panel. See details

2. In the Menu, navigate to Products > Bulk Tools > Bulk Privacy Protection > Update.

3. Mention the following details and then the click Enable Privacy Protection or Disable Privacy Protection button, as per the requirement:

   • Enable/Disable Privacy Protection by: Here you may select either:

     • Order Id

     • Domain Name

     • Reseller Id

     • Customer Id

     Note

     Selecting Reseller Id or Customer Id allows you to enable/disable Privacy Protection for all domain names under the specified Sub-Reseller(s)/Customer(s).

   • Ids/Domain Names: Depending upon your choice in the above selection, you need to specify relevant details here as comma-separated values.

   • Reason for Disabling Privacy Protection: You should specify the exact reason due to which you are disabling Privacy Protection for these Orders,
     so that the Sub-Reseller/Customer may view the same from their Control Panel in the Order Details view.

     Note

     The reason is visible to only your immediate Sub-Reseller/Customer.

Bulk Actions Limit 

There are instances where a domain name is successfully transferred to , but it still continues to bear the Inactive Status in the Control Panel.

This happens because of the following reason:

• When a domain name Transfer completes, the Registry makes the necessary modifications to the domain name and adds 1 year to its Registration term.

• The Registry notifies us about successful domain name transfers by means of a daily report.

• On receipt of the report, the system sets all successfully transferred domain names Active in the database.

• If for some reason, there is a delay in the delivery of the report, the domain name cannot automatically be set Active in the system. As such, it continues to remain Inactive.

  This problem would normally be automatically rectified within 24-48 hours.

In any domain name Transfer process, there are three entities involved:

• Domain Name Owner (Registrant)

• Gaining (New) Registrar

• Losing (Current) Registrar

Typically, a domain name is transferred sometime before its Expiry, in order to renew it with the Gaining Registrar. This results in one year getting added to the domain name's Expiry Date. The charges for this one year are collected by the Gaining Registrar. There is, however, a case when it seems as if this one year is not added during the Transfer process.

Precautions recommended when transferring your domain name, if you have renewed it with the Current Registrar post Expiry:

• Do not Transfer the domain name to another Registrar, during the 45 day Auto Renew Period immediately after the Expiry Date of the domain name.

• However, if you have already done the above mistake, then the only recourse is to obtain a refund from the Losing Registrar for the Renewal that you have paid them. There is little scope of getting it considering, most Registrars may not understand this issue or may not have a Refund Policy.

When you place a Bulk Action (like Bulk Registration) within your
Control Panel, it gets queued up for execution by our System. You can view all Bulk Actions that have been placed in your Account by following the below mentioned instructions:

Instructions for Customers

1. Login to your Control Panel. See details

2. In the menu, point to Manage Orders -> Bulk Tools and then click Running Bulk Actions.

3. Here, you will find a list of all bulk actions that are currently being executed on your behalf. Details of these actions are listed under the following columns:

   • Action Type: Depending on the actions performed by you, this could be either Bulk Registration, Bulk Renewal, Bulk Transfer,
     Bulk Lock/Unlock, Bulk Suspension/Unsuspension, Bulk Privacy Protection which are queued for execution.

     Clicking the Action Type link will open a Bulk Action Status screen, with progress details and estimated time to completion.

   • Success: This displays the number of Orders for which a particular Bulk Action has completed.

   • Failed: This displays the number of Orders for which a particular Bulk Action has failed.

   • Pending: This displays the number of Orders for which a particular Bulk Action is yet to be performed.

   • Start Time: This is the Time Stamp when a particular Bulk Action was added in our system for execution.

Instructions for Resellers

1. Login to your Control Panel. See details

2. In the Menu, point to Products -> Bulk Tools and then click Running Bulk Actions.

3. Here, the System will display a list of all bulk actions that are currently being executed on your / your Customers' behalf under the Your Actions / Customer Actions section. Details of these actions are listed under the following columns:

   • Customer: This displays the Customer ID of the Customer who has placed the Bulk Action and will be listed only under the Customer Actions section.

   • Action Type: Depending on the actions performed by you, this could be either Bulk Registration, Bulk Renewal, Bulk Transfer, Bulk Lock/Unlock,
     Bulk Suspension/Unsuspension or Bulk Privacy Protection which are queued for execution.

     Clicking the Action Type link will open a Bulk Action Status screen, with progress details and estimated time to completion.

   • Success: This displays the number of Orders for which a particular Bulk Action has successfully completed.

   • Failed: This displays the number of Orders for which a particular Bulk Action has failed.

   • Pending: This displays the number of Orders for which a particular Bulk Action is yet to be performed.

   • Start Time: This is the Time Stamp when a particular Bulk Action was added in our System for execution.

You can order multiple domain names at a time, through the Bulk Register tool in your Control Panel.

Exceptions 

Instructions for Customers

1. Login to your Customer Control Panel. See details

2. In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Register.

3. Mention the domain names in the format requested, select the number of years you want to register these domain names for and click the Next Step button.

4. Enter values in their respective fields as explained below and click the Confirm Registration button to place the Bulk Registration action:

   Note

   Once a Bulk Registration action is placed, your Debit Account will be immediately debited for the Cost of the Registrations. If there are insufficient funds in your Debit Account, then the system would fail the Bulk Registration action.

   • Contact Information: By default, the Default Contact set for the specified Customer is picked as the Registrant Contact. You may choose a different Registrant Contact by clicking the Edit link.

     The Contact chosen as the Registrant Contact will be used for the Administrative, Technical and Billing Contacts.

     Contacts Archival 

     Note

     Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during bulk domain name registration.

     Additional Information

     Default Contacts

   • Name Server Information: Mention at least 2 valid Name Servers for these domain names.

   • Product Agreement(s): It is compulsory for you to agree to the associated Product Agreement(s) by selecting the
     check-box.

Instructions for Resellers

1. Login to your Reseller Control Panel. See details

2. In the Menu, point to Products -> Bulk Tools and then click Bulk Register.

3. Enter the Customer Email Address for which you wish to register these domain names.

4. Mention the domain names in the format requested, select the number of years you want to register these domain names for and click the Next Step button.

5. Enter values in their respective fields as explained below and click the Confirm Registration button:

   • Contact Information: By default, the Default Contact set for the specified Customer is picked as the Registrant Contact. You may choose a different Registrant Contact by clicking the Edit link.

     The Contact chosen as the Registrant Contact will be used for the Administrative, Technical and Billing Contacts.

     Contacts Archival 

     Note

     Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during bulk domain name registration.

     Additional Information

     Default Contacts

   • Name Server Information: Mention at least 2 valid Name Servers for these domain names.

   • Payment Options: Decide how you wish to Pay for the Registration of the Orders by selecting one of the Payment Options mentioned below:

     • Option 1: Register the Orders and the Invoices will be kept Pending for the Customer. This way, the Customer can pay for the Invoices later.

     • Option 2: Register the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer's Debit Account for the Cost of the Registrations. If there are insufficient funds in the Customer's Debit Account, then the system would fail the Bulk Registration action.

     • Option 3: Register the Orders without raising any Invoices for the Customer.

   • Product Agreement(s): It is compulsory for you to agree to the associated Product Agreement(s) by selecting the
     check-box.

Bulk Actions Limit, Processing and Domain Name Extension Specific Conditions 

Upon successfully executing a Transfer for a domain name, your domain name's Transfer action will initiate. You may easily track the status of your domain name's Transfer by following these steps:

1. Login to your Control Panel. See details

2. Search for the domain name for which a Transfer request has been placed and proceed to the Order Information
   view. See details

3. Note the Action Requested and the Status of the Action. There may only be the following statuses of a domain name, that has
   not yet been Transferred to :

   • Trying to fetch Admin Contact Email Address ^{(Anchor: fetch)}:
     In order to ensure that an authorized person is placing this Transfer request, we send an email to the Administrative Contact of the domain name for approving the Transfer. Our
     system automatically fetches the Admin Contact Email Address by contacting the Whois server of the Current Registrar. However, sometimes the Current Registrar's
     Whois server does not respond to our request.

     would attempt to contact the Current Registrar's Whois server for the Administrative Contact details every hour for upto 24, and then even try to manually fetch the same. In almost all cases, we will be able to send an email to the Administrative Contact within 48 hours.

   • Transfer waiting for Admin Contact Approval
     ^{(Anchor: waiting)}: Upon initiating a Transfer, our system sends an email to the Admin Contact of the domain name as
     appearing in the Whois server of the Current Registrar. You can verify the email address we fetched from their Whois server at the time you initiated the Transfer, within the
     Order Information view itself.

     In case the Admin Contact does not receive the authorization email after placing a Transfer, you may resend it by clicking the Resend Transfer Authorization
     Email
     link.

     Note

     There might be instances where the Admin Contact email address was changed after the Transfer request was placed. In such a case, click the Resend Transfer
     Authorization Email link. This would cause our system to:

     • invalidate the previous request,

     • query the Current Registrar's Whois server again for the Administrative Contact email address, and

     • mail him/her a fresh authorization request.

     Each time the Resend Transfer Authorization Email link is clicked, the system would repeat the above mentioned process.

     Sometimes, it may be possible that the Admin Contact has still not received an email sent by our system, due to any of several problems including network blockages, spam filters, etc.. To
     circumvent such a situation, you may click the Send Transfer Approval Via Fax link (from within the Customer Control Panel) and follow the instruction
     therein, to send us your consent to Transfer your domain name to .

     Note

     The system waits for 5 days for the Administrative Contact to approve the Transfer. If the Administrative Contact remains silent (neither approves or disapproves the Transfer),
     it is assumed that the Administrative Contact does not wish to Transfer his domain name and we delete this Order in our system.

   • Action waiting for domain to be unlocked
     ^{(Anchor: unlocked)}: After receiving approval from the Admin Contact, our system checks whether any lock
     exists on the domain name. If the domain name is locked, the Transfer request displays Action waiting for domain to be unlocked status. This may happen due to
     either:

     • a 60-day Transfer lock post Registration or previous Transfer, or

     • a lock placed at the Current Registrar.

     In case of a 60-day Transfer lock, you will have to cancel the Transfer and wait for the lock period to elapse. In the latter case, you need to have the domain name unlocked with the
     Current Registrar.

     The system automatically checks every hour if the domain name has been unlocked, and processes the Transfer (once the domain name is unlocked).

     While the domain name displays this status, you may click either the:

     • Retry button: if you have unlocked your domain name and immediately want the Transfer to proceed, or

     • Cancel Order link: if you choose to fail this Transfer.

     Note

     The Transfer order would automatically fail if the domain name is not unlocked within 7 days (from the moment its corresponding Invoice is settled).

   • Transfer waiting for Losing Registrar Approval
     ^{(Anchor: approval)}: You may see this status when the Administrative Contact has approved the Transfer request sent by
     and now the Transfer is awaiting the Current Registrar's approval. Ideally, your domain name should Transfer in 5 days,
     from the time this status is displayed.

Please wait while you are redirected ....

Depending on the Transfer status, following are the methods to cancel the Transfer Order (except for a .EU domain name):

If the Order status is: Transfer waiting for Admin Contact Approval

You can cancel the Transfer by visiting the Cancel Transfer Link listed in the email that you receive from .

If the Order status is: Transfer waiting for Losing Registrar Approval

Following are the steps to cancel the Transfer:

1. Login to your Control
   Panel. See details

2. Search for the domain name for which you placed the Transfer request and proceed to the Order Details
   view. See details

3. In the Order Details view, click the Current Actions button under the Actions drop-down menu.

4. In this list, click the action whose Status displays Transfer waiting for Losing Registrar Approval and then click Cancel.