domorder

Domain Products

Setting your Language Preferences

You can choose to view the OrderBox interface, as well receive notification mails sent by the system in any of several different languages.

To specify your language preference

  1. Login to your Control Panel. See details

  2. Click the icon at the top right corner of the page and then click Your Account & Security.

  3. Click on the Edit Profile button.

  4. Here, select the language of your choice from the drop-down box for Language Preference.

  5. Once you have finished making the necessary changes, click on the Save button.

Setting your Email Preferences

You can select the Mail Preferences for yourself and decide as to which mails you want to receive from .

  1. Login to your Control Panel. See details

  2. In the menu, point to Settings and click Mail Preferences.

    You need to point to Settings -> System Notifications and then click Emails, if SMS alerts have been enabled for your Account.

    Note

    SMS alerts have been enabled for Brazilian, Canadian, Chinese, Indian, Indonesian, Russian, Spanish, Turkish, UK and US Customers only.

  3. This would present you with a list of mails sent by . You can select the mails you wish to receive and disable the remaining mails. You can set the preference as Send ALL mails below to myself or DO NOT send any of the mails below to myself or Send Mails to myself based on my Custom Preferences.

    • By default, the Email Preferences for drop-down menu is set to Send Mails to myself based on my Custom Preferences. Here, you can set
      the preference to Yes or No for individual mails.

    • If you wish to receive all mails, you can select the Send ALL mails below to myself option from the drop-down menu instead of setting
      the preference to Yes to each and every mail individually.

    • If you wish to disable all mails, you can select the DO NOT send any of the mails below to myself option from the drop-down menu instead of setting the preference to No to
      each and every mail individually.

  4. After making appropriate selections, you can submit the same by clicking the Submit Changes button.

Note
  • There are certain compulsory emails which are sent by the system to you, irrespective of the Mail Preferences set by you:

    • Emails related to Spam Complaints

    • .IN Domain Name Renewal Reminder Emails

    • .RU Domain Name Transfer-in Instruction Emails

  • Mails related to Whois Data Reminders would be compulsorily sent by the System to the Registrant Contact of the domain name.

    Additional Information

    Whois Data Reminders

Changing your Control Panel Password

You can easily modify your Customer Control Panel Password as explained below:

Changing the Password from within the Control Panel

  1. Login to your Customer Control Panel. See details

  2. Click the icon at the top right corner of the page and then click Change Password.

  3. Mention the following details:

    • Current Password: You need to mention here the Password that you just used to login into your Customer Control Panel.

    • New Password: Enter any new Password.

      Note

      You need to consider the following, in relation with the Password (Anchor: password):

      • Allowed Password length is 9 to 16 characters.

      • It should contain at least:

        • 1 lowercase character
        • 1 uppercase character
        • 1 number
        • 1 special character. (Allowed special characters are: ~*!@$#%_+.?:,{})
    • Change the Password on a regular basis.

    • Avoid Password that contains personal information (name, birth place, etc.) or dictionary words.

    • Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).

    • Do not disclose your Password to anyone.

    • While setting a new Password, you may not re-use the current Password or the previous Password.

  • Confirm Password: Enter the same Password you set as your New Password.

  • Save the changes by clicking the Change Password button.

  • Changing the Password in case of Lost Password

    1. Visit the Control Panel Login URL at .

    2. Click the Forgot Password link.

    3. Provide your Username (Email Address) and click the Send Reset Instructions button.

      This would send an email to your email address, containing a link through which you can reset your Control Panel Password.

      Note
      • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

      • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

      • The email will also contain a link to cancel an unauthorized Password reset attempt.

    Changing your Control Panel Username, Mobile Number and other Contact Details

    1. Login to your Control Panel. See details

    2. Click the icon at the top right corner of the page and then click Your Account & Security.

    3. Modify the information here to suit your needs.

      The important fields are explained below:

      • Email: Provide your email address here.

        Note
        • We will verify a change to the email address by sending a code to the previous email address. You will have to provide this verification code to complete the change to the email address.

        • If 2-Step verification is enabled on your account, the verification code will be sent to the verified mobile number.

      • Personal Identification Number (PIN): Your PIN is a secret number that is used to verify your identity when you contact us.

      • Language Preference: Select the language in which you wish to see your interfaces, and receive emails from the system.

      • Mobile Number: Provide your mobile number here.

        Note
        • A notification will be displayed on the DashboardList of Orders page within your Control Panel, in case you have:

          • not provided a mobile number,

            OR

          • provided an invalid mobile number.

          You can update the mobile number by clicking the Update number link in the notification panel.

        • It is very important that you mention a valid mobile number belonging to you since the system will send SMS alerts to this mobile number. Currently, SMS alerts are enabled for Brazilian, Canadian, Chinese, Indian, Indonesian, Russian, Spanish, Turkish, UK and US Customers only.

        • If 2-Step Verification is enabled on your account, we will verify a change in your mobile number by sending a verification code to the previous number. You will have to provide this verification code to complete the change to the mobile number.

      • Click the Modify button to save the changes.

    Creating a Demo Customer Account

    You may use the Demo interface, to understand and evaluate the Customer Control Panel provided by .

    To Create a Demo Customer Account

    1. Visit
      https://demoserver.supersite2.myorderbox.com/login.php

    2. Fill up the form, and follow the steps thereafter to setup your Customer account.

      Note
      • Ensure that you provide an accurate email address, as the system sends you email notifications as you test your Control Panel.

      • The Sign-up form supports accented characters, except for the following fields:

        • Phone Number

        • Mobile Number

        • Fax Number

        • Username (Email Address)

        • Password

    To Login and Add (Dummy) Funds to your Demo Customer Account

    1. Login to your Demo Customer Account from https://cp.onlyfordemo.net/customer

    2. In the Menu, point to My Billing and click Add Funds to add Funds to your account.

      Note

      Adding funds to your account is required to test out the individual Products and Services we provide.

    Note
    • The Demo account may not function at all times, since some beta testing is also done on the demo account.

    • the Demo account is reset every day. All orders placed in the Demo account get automatically deleted every 24 hours.

    Customer Control Panel Guide

    As a Customer you get your own Customer Control Panel
    [CCP]
    , to Order and Manage your Domains. The CCP also provides a large amount of additional functionality. This guide will help you understand the various features accessible to you via
    your CCP.

    Before you start with the guide you must have access to the CCP. has already sent you your Username, Password and access instructions for access to the CCP, upon sign up for our Services.

    Online Users

    $number = db_result(db_query('SELECT COUNT(uid) AS number FROM {users} WHERE status=1'));
    if (user_access('access content')) {
    // Count users with activity in the past defined period.
    $time_period = variable_get('user_block_seconds_online', 900);

    // Perform database queries to gather online user lists.
    $guests = db_fetch_object(db_query('SELECT COUNT(sid) AS count FROM {sessions} WHERE timestamp >= %d AND uid = 0', time() - $time_period));
    $guests_hostname = db_query('SELECT hostname FROM {sessions} WHERE timestamp >= %d AND uid = 0', time() - $time_period);
    $total_guests = db_result($guests_hostname);

    $users = db_query('SELECT uid, name, access FROM {users} WHERE access >= %d AND uid != 0 ORDER BY access DESC', time() - $time_period);
    $total_users = db_result($users);

    // Display a list of currently online users.
    $max_users = variable_get('user_block_max_list_count', 10);
    if ($total_users && $max_users) {
    $items = array();
    while ($max_users-- && $account = db_fetch_object($users)) {
    $items[] = $account;
    }
    $output.="Users";
    $output .= theme('user_list', $items, NULL);
    }

    // Display a list of currently online guests.
    if ($total_guests) {
    $output.="

    Guests

    ";
    }
    }
    return $output;
    ?>

    Logging into the Control Panel

    Upon signing up with , a detailed mail containing your Control Panel login details is sent to your email address (Username).

    Login from the Website (Anchor: website)

    1. Visit .

    2. On the top-right of the page, click the Login link.

    3. Enter your Username i.e., your email address and Password.

    4. Click the Login button to continue. Through this interface you can buy new products and services from .

    Note

    If you wish to manage your existing Orders, login in to our website and on the top-right section of the page, click the My Account link.

    Login from the Control Panel Login Area (Anchor: panel)

    1. Visit:

      • Customer Login:

      • Reseller Login:

    2. Enter your Username i.e., your Email Address and Password and click the Login button.

    Attention

    Invalid Email/Password, or your User account maybe Inactive or Suspended

    This message is displayed in either of the following circumstances:

    • The Username i.e., Email Address that you have typed is inaccurate.

      Note

      You need to ensure that there are no spaces in the beginning or at the end of the Username.

    • The Password that you have entered is not correct. This may be because of an error in typing or because you have forgotten the correct Password.
      In the latter case, refer Resetting Account Password.

    • Your Control Panel access has been disabled by . Please get in touch with our Support Team at
      to resolve this issue.

    Reset Account Password (Anchor: reset)

    In the event that you do not remember your current Password, you can have your Account Password reset.

    1. Click the Forgot Password link from the following URL:

      • Customer Login:

      • Reseller Login:

    2. Enter your Username i.e., your Email Address and click the Send Reset Instructions button.

    3. This would send an email to your email address, containing a link through which you can reset your Control Panel Password.

    Note

    You need to consider the following, in relation with your Password:

    • Allowed Password length is 9 to 16 characters.

    • It should contain at least:

      • 1 lowercase character
      • 1 uppercase character
      • 1 number
      • 1 special character. (Allowed special characters are: ~*!@$#%_+.?:,{})
  • Change the Password on a regular basis.

  • Avoid Password that contains personal information (name, birth place, etc.) or dictionary words.

  • Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).

  • Do not disclose your Password to anyone.

  • While setting a new Password, you may not re-use the current Password or the previous Password.