domorder

1. Login to your Control Panel. See details

2. In the Menu, point to Help and click Login History.

3. Mention the following parameters and click Search:

   • Login Date: You may specify the duration for which you need the Login History.

   • Ip Address: If you wish to view the Login History from some specific IP Address(s), you may mention it/them here.

   • Order By: You may choose to display the Login History sorted by the Login Dateor Ip Address, through this option.

   Note

   If you click the Search button while leaving all the fields blank, Login History for only the last 1 week will be displayed.

The concept of Locked funds is really simple. Every Order that is processed deducts funds from your Account. However, Bulk
Orders (like Bulk Transfer of Domain Names from another Registrar to ) typically take some time to get processed. The process of executing such
Orders consists of several steps. There is a chance that certain steps may fail
and the Orders do not get processed. Therefore, we lock the requisite funds in
your account when the Order is being processed.

Basically this means that when you pay us for a Bulk Order, we do not utilise those funds immediately. We
lock the funds and begin processing the Order,
in order to prevent the possibility of your account not having funds, at that
time when the Order is processed successfully.
If the processing fails then we release the lock and the funds are again
available in your Account for you to use for any other service.

There might also be cases where a Bulk Order
would not be entirely successful. For such an eventuality, we would lock funds
required for a successful completion of the Request, in the beginning. When the Order is completed, we would deduct
only the amount for which the associated Order was successful, and
the remainder of the Locked funds would be released and available once again in
your Debit Account.

For instance, say you placed a Bulk Registration
Order for 10 Domain Names. The requisite funds for this Order would be Locked,
and the Order would be executed. Now, if only 6 of these Domain Names were
registered, and 4 were unavailable for registration, then the charges for
Registration of 6 Domain Names would only be deducted from your Account, and the
Lock on the rest of the funds would be released.

You can check out the complete
list of Locked funds for all your Orders which are currently in processing by
clicking on My Billing -> Locked Funds. This list shows you the
Orders for which funds have been locked from your account, and the quantum of
funds locked for that Order.

You can list/search Transactions performed against your Customer Account from within your Customer Control Panel.

To List Transactions ^{(Anchor: list)}

1. Login to your Customer Control Panel. See details

2. In the Menu, point to My Billing and then click List Transactions.

   This would provide you with the list of Transactions performed within the last 90 days.

To Search Transactions ^{(Anchor: search)}

1. Login to your Customer Control Panel. See details

2. In the Menu, point to My Billing and then click Search Transactions.

3. Perform a search based on the desired parameters.

   This would provide you with the list of Transactions matching your query, performed within the last 90 days.

To Search Archived Transactions ^{(Anchor: archived)}

Transactions older than 90 days are archived by the system. These would not be included in the list of Transactions generated through the above two methods and need to be retrieved separately.

1. Login to your Customer Control Panel. See details

2. In the Menu, point to My Billing and then click Search Archived Transactions.

3. Perform a search based on the desired parameters.

   This would provide you with the list of archived Transactions matching your query.

You can easily withdraw excess funds from your Customer Account with by requesting for a refund. You may only withdraw funds from
your available Debit Account Balance.

To Request a Refund

1. Login to your Customer Control Panel. See details

2. In the Menu, point to My Billing and click Withdraw Funds.

3. Here you will be displayed Your Current Balance. Enter the Amount you wish to withdraw.

4. In the Refund Description field, mention how you want to receive your refund amount.

   Examples:

   • Refund to my Credit Card

   • Refund to my PayPal Account: name@domain.com

   • Refund as Wire Transfer to Bank Account no.: XXX-XXX

   • Refund via cheque to my postal address: XXX

5. Click the Confirm button to send a Refund Request to our Billing Team.

Canceling an Invoice would imply Canceling the Service you had ordered along with it. However, note that you can cancel only those Invoices for which you have not paid.

To cancel an Invoice

1. Login to your Customer Control Panel. See details

2. In your Control Panel point to My Billing and then click Pending Payments.

3. In the list of Pending Invoices, you can select the Invoices you wish to cancel and click the Cancel Button. In the next page, you will be asked to confirm the Cancellation of the Invoice and
   the action associated with it. Proceed after confirming the same.

Once you have placed the Order for a Service, you would have to Execute the Invoice associated with it. In effect you are paying for the Service bought by you. Please follow the procedure mentioned below to achieve the same.

To execute an Order

1. Login to your Customer Control Panel. See details

2. Point to My Billing and then click Pending Payments.

3. From the list of pending Invoices & Debit Notes, select the ones that you wish to execute / pay.

4. Click the Pay Button and there you can see your Debit Account Balance.

   • If sufficient funds are available you can click the Continue to Execute the Order button.

   • If you do not have sufficient funds in your account, click the Add Funds button, where you would be presented with various methods available to add funds to your account. Once the Funds have been added to your Account, you would have to pay for the Invoice by following instructions from step 2 above.

To add funds to your Account from the Control Pane

1. Login to your Customer Control Panel. See details

2. Point to My Billing and then click Add Funds.

3. There you would be presented with various methods available to Add Funds to your Account with . You can choose one of the options and Add Funds to your Account.

Modification of Legal Name (Company/Name) and/or Country (from within
the Customer Control Panel) will not be possible once the sign-up process is complete.

In case of a genuine requirement, you may get in touch with our Support Team at .