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Changing Name Servers of a Domain Name

In order to host a website on your domain name, you will need to obtain the Name Servers from the Web Hosting company with whom you wish to host your website and point your
domain name to these Name Servers.

To Modify Name Servers of your Domain Name

  1. Contact your Web Hosting Company and find out from them the Name Servers you need to use.

    If you have purchased Web Hosting for your domain name through , then you need to set the Name Servers as specified
    by .

    Name Server Information 

  2. Login to your Control Panel. See details

  3. Search for the domain name and proceed to the Order Information
    view. See details

    About Lock / Suspension 

    Note

    If the domain name is Locked/Suspended by , you will have to first unlock/unsuspend it before proceeding
    further.

    Additional Information

    For Resellers:

  4. Click the Name Servers link.

  5. Enter upto 13 Name Servers and click Update Name Servers.

Note

Upon modifying your domain name's Name Servers, your website would begin appearing in a web browser, after about 24 to 48 hours (provided your Web Hosting package is properly setup and you
have uploaded the content of your website). This is a standard time-frame required for a process called as DNS Propagation to complete Worldwide. This process is not controlled by any one
ISP/company and therefore it can not be hastened.

Name Server Modification Related Errors 

Attention (Anchor: errors)

  • If the Name Server(s) you are submitting has/have not been registered with the Registry, you will encounter the below error message:

    Name server <nameserver> is not a valid name server

    Please contact your Web Hosting Company and ask them to provide Name Servers that are valid and registered with the Registry.

  • You will encounter the below error message in case you try to set only 1 Name Server for a domain name extension that requires a minimum of 2 Name Servers:

    There should be atleast 2 Nameserver(s)

    Additional Information

    Minimum number of Name Servers required for each domain name extension

  • You will encounter the below error message in case the domain name is Locked/Suspended at the Registry (and not in our system) or an outbound Transfer for the domain name to another
    Registrar is under process:

    Domain Status does not allow this operation.

    You may do the following to resolve either of these cases:

    • a lock/suspension at the Registry, contact our Support Team at to know the reason for lock/suspension and
      how the lock/suspension may be removed.

    • an outbound Transfer, you may

      • either cancel the Transfer through link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required Name Server
        modification, or

      • wait for the Transfer to complete and then carry out the desired Name Server modification at the New Registrar.




Name Server Caveats 

Note (Anchor: notes)

  • .AT domain names need a minimum of 2 Name Servers and can support a maximum of 8 Name Servers.

  • .CN (Anchor: cnrules) domain names support only upto 6 Name Servers. Therefore, you
    can not add more than 6 Name Servers for your .CN domain name.

  • Avoid assigning Name Servers such that a .COM and a .NET (Anchor: comrules) domain name depend
    upon each other for resolution, since such a configuration will not work.

    Example 1

    Lets consider the domain names yourdomainname.com and yourdomainname.net. You should not assign Name Servers to these domain names as indicated below:

    • yourdomainname.com: ns1.yourdomainname.net and ns2.yourdomainname.net as Name Servers

    • yourdomainname.net: ns1.yourdomainname.com and ns2.yourdomainname.com as Name Servers

    The above limitation, however, is not applicable to domain names under the same TLD (extension).

    Example 2

    Both the below-mentioned configurations will work properly:

    • Configuration I:

      • yourdomainname.com: ns1.yourdomainothername.com and ns2.yourotherdomainname.com as Name Servers

      • yourotherdomainname.com: ns1.yourdomainname.com and ns2.yourdomainname.com as Name Servers

    • Configuration II:

      • yourdomainname.net - ns1.yourdomainothername.net and ns2.yourotherdomainname.net as Name Servers

      • yourotherdomainname.net - ns1.yourdomainname.net and ns2.yourdomainname.net as Name Servers

  • Due to restrictions imposed by the .COM / .NET Registry, Name Servers under .IN.NET and certain CentralNic extensions such as .BR.COM cannot be associated with a .COM / .NET domain name.

  • Each .DE (Anchor: derules) domain name needs to have at least 2 Name Servers and can
    have upto 13 Name Servers. The limitation of supporting a maximum of 13 Name Servers is common for both Child Name Servers and Name Servers.

    Examples:

    • If you add 4 Name Servers for your .DE domain name, then you may now add only upto 9 Child Name Servers or Name Servers.

    • If you add 2 Name Servers and 2 Child Name Servers for your .DE domain name, then you may now add only upto 9 Child Name Servers or Name Servers.

    The IPv4 (IP) address associated with each Name Server of a .DE domain name needs to be unique.

    Example:

    If you wish to associate 4 Name Servers - ns1.hosting.com, ns2.hosting.com, ns3.hosting.com, ns4.hosting.com with your .DE domain name, then their individual IPv4 addresses need to be unique.

    You need to create a Zone for your .DE domain name on the Name Servers that you plan to use, prior to modifying them. These Name Servers should have the same Resource
    Records as the ones that you were using before.

    If the Name Servers you submit for your .DE domain name fails to display the Zone file of your .DE domain name and/or display NS Records for the Name Servers, you
    will not be able to modify Name Servers of your .DE domain name. Moreover, you will be provided 30 days to correct this issue or else your domain name would
    get Deleted by DENIC.

    Once you have setup your .DE domain name's Zone correctly, you may click the Recheck Domain Status button in the Order Information view to confirm the same with the .DE Registry.

    Additional Information

    .DE Name Servers and Child Name Servers related Rules

    If you wish to modify/delete a Name Server of a .DE domain name, which appears to be the Child Name Server of the same .DE domain name, then you can not do so from this interface. This action is
    only possible from the Manage Child Name Servers interface.

    Additional Information

    Child Name Servers and How to Modify/Delete one

    Example

    If you wish to modify/delete the Name Server ns1.yourdomainname.de of yourdomainname.de, then you will not be able to do so from this interface. This action is permissible from the
    Manage Child Name Servers interface only.

  • .ES domain names need a minimum of 2 Name Servers and can support a maximum of 7 Name Servers.

  • .EU (Anchor: eurules) domain names support only upto 9 Name Servers. Therefore, you
    can not add more than 9 Name Servers for your .EU domain name.

  • If you wish to modify/delete a Name Server of a .EU domain name, which appears to be the Child Name Server of the same .EU domain name, then you can not do so from this interface. This action is
    only possible from the Manage Child Name Servers interface.

    Additional Information

    Child Name Servers and How to Modify/Delete one

    Example

    If you wish to modify/delete the Name Server ns1.yourdomainname.eu of yourdomainname.eu, then you will not be able to do so from this interface. This action is permissible from the
    Manage Child Name Servers interface only.

    In case of .EU domain names, all Child Name Servers that you create/add,
    are automatically associated with that .EU domain name as a Name Server. The maximum number of Name Servers that can be associated with any .EU domain name is 9. If you have already created any Child Name Servers under this .EU domain name, then the number of Name Servers that you may associate with the .EU domain name would reduce by that many.

    Additional Information

    Registering Child Name Servers

    Examples:

    • yourdomainname.eu

      Child Name Servers created: ns1.yourdomainname.eu and ns2.yourdomainname.eu

      These Child Name Servers get automatically added as Name Servers as well for this domain name: ns1.yourdomainname.eu and ns2.yourdomainname.eu

    • yourotherdomainname.eu

      Name Servers used: ns1.hostingprovider.com, ns2.hostingprovider.com

      Child Name Servers created: ns1.yourotherdomainname.eu, ns2.yourotherdomainname.eu

      These Child Name Servers get automatically added as Name Servers for this domain name: ns1.yourotherdomainname.eu, ns2.yourotherdomainname.eu

      So in all 4 Name Servers will be associated with yourotherdomainname.eu: ns1.hostingprovider.com, ns2.hostingprovider.com, ns1.yourotherdomainname.eu,
      ns2.yourotherdomainname.eu

      This means that now for the domain name yourotherdomainname.eu, you may only associate upto 5 other Name Servers since every time you create a Child Name Server,
      it gets automatically associated with the .EU domain name as a Name Server.

  • The total number of Name Servers and Child Name Servers taken together can not exceed 10, in case of .NZ
    (Anchor: nzrules) domain names.

    Examples

    • Consider a domain name yourdomain.co.nz with Name Servers as ns1.yourdomain.com and ns2.yourdomain.com. The total number of additional Name Servers that can be added under
      yourdomain.co.nz, taken together with Child Name Servers created under yourdomain.co.nz will be 8.

    • On a similar note, a domain name yourdomain.co.nz is using its own Child Name Servers ns1.yourdomain.co.nz and ns2.yourdomain.co.nz as its Name Servers as well. Here, the total number
      of additional Name Servers that can be added under yourdomain.co.nz, taken together with any new Child Name Servers created under yourdomain.co.nz will
      be 6.

  • If you wish to modify/delete a Name Server of a .RU domain name, which appears to be the Child Name Server of the same .RU domain name, then you can not do so from this interface. This action is
    only possible from the Manage Child Name Servers interface.

    Additional Information

    Child Name Servers and How to Modify/Delete one

    Example

    If you wish to modify/delete the Name Server ns1.yourdomainname.ru of yourdomainname.ru, then you will not be able to do so from this interface. This action is permissible from the
    Manage Child Name Servers interface only.

  • .SX (Anchor: sxrules) domain names need a minimum of 2 Name Servers and can support a maximum of 10 Name Servers.

    In case of .SX domain names, all Child Name Servers that you create/add,
    are automatically associated with that .SX domain name as a Name Server. The maximum number of Name Servers that can be associated with any .SX domain name is 10. If you have already created any Child Name Servers under this .SX domain name, then the number of Name Servers that you may associate with the .SX domain name would reduce by that many.

    Additional Information

    Registering Child Name Servers

    Examples:

    • yourdomainname.sx

      Child Name Servers created: ns1.yourdomainname.sx and ns2.yourdomainname.sx

      These Child Name Servers get automatically added as Name Servers as well for this domain name: ns1.yourdomainname.sx and ns2.yourdomainname.sx

    • yourotherdomainname.sx

      Name Servers used: ns1.hostingprovider.com, ns2.hostingprovider.com

      Child Name Servers created: ns1.yourotherdomainname.sx, ns2.yourotherdomainname.sx

      These Child Name Servers get automatically added as Name Servers for this domain name: ns1.yourotherdomainname.sx, ns2.yourotherdomainname.sx

      So in all 4 Name Servers will be associated with yourotherdomainname.sx: ns1.hostingprovider.com, ns2.hostingprovider.com, ns1.yourotherdomainname.sx,
      ns2.yourotherdomainname.sx

      This means that now for the domain name yourotherdomainname.sx, you may only associate upto 6 other Name Servers since every time you create a Child Name Server,
      it gets automatically associated with the .SX domain name as a Name Server.

  • A .TEL (Anchor: telrules) domain name requires some specific Name Servers and these would be
    assigned by at the time of domain name registration
    itself. These Name Servers cannot be modified.

  • In case of .US (Anchor: usrules) domain names, all Name Servers must be using IP Addresses issued
    in the United States.

  • You may encounter a situation where you have modified the Name Servers of your Domain Name, and are viewing the cached results due to the DNS propagation delay. This issue can be addressed through the hosts file.

    Additional Information

    Modifying the hosts file

Listing, Searching and Managing Domain Registration Orders

In order to manage your domain names, you need to search for them from within your Control Panel with , and access
their Order Information view.

To List/Search and Manage Domain Registration Orders

  1. Login to your Control Panel:

    For Resellers: See details

    For Customers: See details

  2. Next, click

    For Resellers: Products -> List All Orders.

    For Customers: Manage Orders -> List/Search Orders.

  3. Search for the Domain Registration Order(s) by selecting Domain Registration under the For Product drop-down menu.

    Note

    • To search for Domain Registration Orders affected by the Registrant Contact email verification process, select Domain Registration under the For Product drop-down menu.

      Here,

      • To search for Orders for which the Registrant Contact email address verification is pending, select Pending under the Verification Status drop-down menu.

      • To search for Orders which have been deactivated due to non-verification of the Registrant Contact email address, select Suspended under the Verification Status drop-down menu.

    • For Resellers:

      • You may search for Domain Registration Orders belonging to your Sub-Resellers by selecting the Include Sub-Reseller's results
        check box.

      • To search for deleted Domain Registration Orders, point to Products -> Domain Registration in the Menu and then click Search.

        Here,

        • To search for Orders deleted in the past 30 days, select the Order Status as Deleted (in last 1 month).

        • To search for Orders deleted more than 30 days ago, select the Order Status as Deleted Archived.

    Additional Information

    For Resellers: Instructions for Listing All Orders under your Reseller Account

    Instructions for Listing All Orders under your Customer Account

  4. On the next page, you would see a list of all your Domain Registration Orders bought through . Click any domain name to reach its Overview.

  5. Click the Domain Registration tab to reach the Order Information view, from where you can perform any modifications to the Order.

Additional Information

For Resellers: You can also use the Search Bar on the Control Panel home page to bring up the Order Information view for a Domain Registration Order. This Search Bar will also be available on the topmost menu bar, in every page of the Reseller Control Panel.

  1. Provide the domain name in the search field.

  2. Select Order from the drop-down menu.

  3. Click the Search button.

  4. On the next page, click the Domain Registration tab.

Domain Names

A Domain Name is a textual version of an IP Address, the number that points to a particular website. For example, the number 206.190.60.37 is the IP Address for yahoo.com. Each domain name on the Internet corresponds to such numbers.

Without domain names, each and every website would have to be recalled by a number like this, similar to the telephone system, but much more difficult to remember. For this reason, domain names were introduced, and have made navigation on the net much simpler.

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