As an ICANN-accredited Registrar, you may receive a UDRP Complaint from either the Complainant or the UDRP Service Provider, directly. Ideally, you should have received a hard/soft copy of the official UDRP complaint, before processing a complaint. However, some UDRP Service Providers expect the Sponsoring Registrar to initiate the process even without sending the official complaint.
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Verify that you are the Sponsoring Registrar of this domain name.
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Always store the official UDRP Complaint, safely and make it readily accessible to your Compliance Team.
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Upon receipt of a complaint from any UDRP Service Provider, you are expected to respond to it within 48 hours.
Processing the UDRP Service Provider's Request
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Lock the domain name through OrderBox and if Privacy Protection has been enabled for the domain name, disable the same. Provide a meaningful reason while performing these actions, such that both you and your Customer can identify the purpose of Locking the domain name/disabling Privacy Protection [when viewing from their OrderBox interface].
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Respond to the questions of the UDRP Service Provider as per the format mentioned below. The following is the set of questions asked by WIPO; other UDRP Service Providers ask only a subset of these questions:
<Your Registrar Company Name> acknowledges the UDRP Case <Case No.> administrative proceedings against the domain name <domain name>. Kindly find our compliance to your requirements as below -
Question (1) - indicate whether, at the time of your reply to us, you are in receipt of a copy of the Complaint sent by the Complainant, as required by WIPO Supplemental Rules for Uniform Domain Name Dispute Resolution Policy, Paragraph 4(b).
Answer (1) - <Your Registrar Company Name> is in receipt of the copy of the Complaint forwarded by the Complainant [<Complainant Company Name - Complainant Email Address>] in soft/hard copy.
OR
No, <Your Registrar Company Name> is NOT in Receipt of the Complaint.
Question (2) - confirm that the specified domain name(s) is/are registered with you.
Answer (2) - The domain name <Domain Name>'s registration is sponsored by the Registrar <Your Registrar Company Name>.
Question (3) - confirm that the Respondent is the current registrant of the domain name(s).
Answer (3) - The Current Registrant as per the Whois database is the same as the Respondent -
<Domain Name's Registrant Contact Details>
OR
The Current Registrant as per the Whois database is the different from the Respondent -
<Domain Name's Registrant Contact Details>
Question (4) - provide the full contact details (i.e., postal address(es), telephone number(s), facsimile number(s), e-mail address(es)) that are available in your WHOIS database for the domain name registrant, technical contact, administrative contact and billing contact, for the above domain name(s).
Answer (4) - The complete Contact Details of the domain name <Domain Name> as per <your Whois Server URL> are -
<Domain Name's all Contact Details as seen in the Whois Output>
Question (5) confirm that the Uniform Domain Name Dispute Resolution Policy applies to the domain name(s).
Answer (5) - <Your Registrar Company Name> confirms that UDRP extends to all <this domain name's TLD> domain name registrations, registered through <Your Registrar Company Name>. Under the policy, most types of trademark-based domain-name disputes must be resolved by agreement, court action, or arbitration before a Registrar will cancel, suspend, or transfer a domain name.
Question (6) - indicate the date of expiry of the domain name(s).
Answer (6) - The Expiry Date of the domain name as per our database is <Expiry date within OrderBox>.
Question (7) - confirm that the domain name(s) will remain on registrar lock during the pending administrative proceeding (reference is also made to paragraph 3.7.5.7. of the ICANN Expired Domain Deletion Policy, at https://www.icann.org/registrars/eddp.htm).
Answer (7) - A Registrar Lock has been applied to <domain name> and will continue to be maintained, until the Expiry of the domain name (Expiry Date), post which the Complainant may choose to Renew this domain name through Registrar <Your Registrar Company Name>, prior to the Automatic Deletion (Deletion Date) of the domain name.
If of course, Registrar <Your Registrar Company Name> receives the UDRP decision prior the domain name's automatic (system) deletion on <Deletion Date>, we would comply with their decision.
Question (8) - indicate the specific language of the registration agreement as used by the registrant for each domain name.
Answer (8) - The <Language Name> language was used to inform the Registrant of both the Domain Registration Agreement as well as the Customer Master Agreement during the domain name Registration and Customer Signup process.
Question (9) - indicate whether the domain name registrant has submitted in its Registration Agreement to the jurisdiction at the location of the principal office of the Registrar for court adjudication of disputes concerning or arising from the use of the domain name(s) (Rules, Paragraph 1).
Answer (9) - Yes, the Registrant/Customer has confirmed this via <Your Registrar Company Name>'s Customer Master Agreement Policy 23 - JURISDICTION & ATTORNEY'S FEES, during the domain name registration and Customer Signup process.
Please feel free to update Registrar <Your Registrar Company Name> during the administrative proceedings, by sending us an e-mail at <Your Compliance Team's Email Address> or any other means found justifiable by you.
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When the UDRP Service Provider completes its proceeding, it will inform all the parties concerned of its decision. This e-mail or attached document will either:
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ask the Registrar to transfer the rights of the domain name to the Complainant, or
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inform the Registrar that Complainant could not demonstrate infringement of Trademark and the case is nullified/dissolved, or
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ask the Registrar to cancel the rights of the domain name.
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Immediately upon receipt of the UDRP Service Provider's decision, you need to reply all to the mail sent from the UDRP Service Provider that the decision will be implemented on the 11th Business Day from the day when the decision was rendered, unless you receive a Court Order from the Respondent restraining you from doing so.
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If the Respondent so desires, he can contest the UDRP Service Provider's decision in any Court. This can only happen within 10 Business Days of the UDRP Service Provider's decision. On the 11th Business Day from the day when the decision was rendered, if you did not receive any Court Order, you would need to affect the UDRP Service Provider's decision.
Process the UDRP Service Provider's decision as follows:
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Scenario 1: The UDRP Service Provider asks the Registrar to transfer the rights of the domain name to the Complainant:
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Add a Customer through your Registrar Control Panel with the details of the Complainant. See details
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Unlock the domain name. See details
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Move the domain name to this New Customer Control Panel. See details
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Scenario 2: UDRP Service Provider informs the Registrar that Complainant could not demonstrate infringement of Trademark and the case is nullified/dissolved:
In this case, you can simply Unlock the domain name. See details
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Scenario 3: UDRP Service Provider asks the Registrar to cancel the rights of the domain name:
In this case, you need to Delete the domain name. See details
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Upon performing any of the above actions, reply all to the mail sent from the UDRP Service Provider with the action taken by your team.
Pursuant to the decision rendered by <UDRP Service Provider's Name> on Case ID - <Case No.>, Registrar <Your Registrar Company Name> confirms that, we have:
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not received any ruling from any Court of Law within 10 Business days from the Date of the UDRP Decision,
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[therefore] have created a Customer Control Panel for the Complainant - <Name, Company Name, Email Address>,
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sent login details to this Customer to <Complainant Email Address>,
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removed Registrar Lock from this domain name,
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moved this domain name to the Complainant, and
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confirmed this Move via e-mail to the Complainant.
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