Manually Approving/Disapproving Domain Name Transfers

There are occasions, when the Admin Contact for a Domain Name does not receive a Form of Authorization (FOA) email from the system, to confirm their domain name Transfer.

Note

  • Reasons for non-receipt of Form of Authorization email could be due to network/routing issues arising from E-mail block filters, accidental E-mail deletion, etc.

  • The Form of Authorization (FOA) email is also referred as Request for Approval (RFA) email, or more commonly as a Transfer Authorization email.

In cases where your Customer does not receive a Transfer In authorization email at the Administrative Contact's email address, he/she can still confirm their domain name Transfer, by either Resending the Transfer Authorization email or by using the Transfer FAX Form. See details

Upon receipt of such a FAX, the Transfer request would need to be manually processed by your Support Team.

To Approve a Transfer

  1. Login to your Control Panel. See details

  2. In the Menu, point to Products -> Domain Registration -> Pending Transfers and click Manual Approval.

    • To Approve a Transfer In:

      1. Select Transfer In as the RFA Type.

        Note

        You may search for the domain name, by mentioning the domain name in the Description textbox, toggling the list of TLDs in the Service dropdown and clicking the Search button.

      2. Select the check box besides the Order Id that you want to approve and click the Confirm button on the top of the page.

        Note

        • Ensure that the RFA that you are going to confirm, has the Action Status as RFASent. This Action Status indicates that the system has already fetched the Contact details of the domain name from the Current Registrar's Whois server and has emailed the FOA to the current Administrative Contact.

        • It is imperitive that you use this method to approve a Transfer In, only in the case when you have received express authorization from the domain name(s) Owner in the form of the Transfer FAX Form

        • You can approve multiple Transfers by selecting the check box besides the relevant Order Ids and clicking the Confirm button. You can also approve Transfer of all the domain names listed on this page by selecting the check box besides the Order Id column heading and clicking the Confirm button.

    • To Approve a Transfer Away:

      1. Select Transfer Away from us as the RFA Type.

        Note

        You may search for the domain name, by mentioning the domain name in the Description textbox, toggling the list of TLDs in the Service dropdown and clicking the Search button.

      2. Select the check box besides the Order Id that you want to approve and click the Confirm button on the top of the page.

        Note

        • Ensure that the RFA that you are going to confirm, has the Action Status as RFASent.

        • It is recommended that you approve a Transfer Away in this fashion, only when you have ascertained that the domain name Owner has authorised the Transfer Away to the Gaining Registrar.

        • You can approve multiple Transfers by selecting the check box besides the relevant Order Ids and clicking the Confirm button. You can also approve Transfer of all the domain names listed on this page by selecting the check box besides the Order Id column heading and clicking the Confirm button.

To Disapprove a Transfer

  1. Login to your Control Panel. See details

  2. In the Menu, point to Products -> Domain Registration -> Pending Transfers and click Manual Approval.

    • To Disapprove a Transfer In:

      1. Select Transfer In as the RFA Type.

        Note

        You may search for the domain name, by mentioning the domain name in the Description textbox, toggling the list of TLDs in the Service dropdown and clicking the Search button.

      2. Select the check box besides the Order Id that you want to disapprove and click the Cancel button on the top of the page.

        You can disapprove multiple Transfers by selecting the check box besides the relevant Order Ids and clicking the Cancel button. You can also disapprove Transfer of all the domain names listed on this page by selecting the check box besides the Order Id column heading and clicking the Cancel button.

    • To Disapprove a Transfer Away:

      1. Select Transfer Away from us as the RFA Type.

        Note

        You may search for the domain name, by mentioning the domain name in the Description textbox, toggling the list of TLDs in the Service dropdown and clicking the Search button.

      2. Select the check box besides the Order Id that you want to disapprove and click the Cancel button on the top of the page.

        You can disapprove multiple Transfers by selecting the check box besides the relevant Order Ids and clicking the Cancel button. You can also disapprove Transfer of all the domain names listed on this page by selecting the check box besides the Order Id column heading and clicking the Cancel button.

        Note

        A Transfer Away should be cancelled only under certain extinuating circumstances specified by ICANN..

        Additional Information

        Circumstances under which the Registrar of Record may deny a Transfer request